- OPD slots for Premium OPD will be made available in the Call Center/ Web/Telephone exchange
- Patients will call the Call Center/Telephone exchange/ dedicated mobile number and take appointments
- Patients appointments are booked in the Track
- Patients receive an SMS of the booked appointment
- GRE /PCC will confirm the appointments the previous day
- GRE/PCC gives a call back one hour back to the customer before the appointments